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AccuTitle, LLC released the first fully web-based title production and closing system for New Jersey title agents in 2006. In 2012, AccuTitle launched the TitleDesktop platform with multi-state functionality and seamless integration with underwriters, abstractors and title service providers. Using TitleDesktop, title insurance agents can order and receive title research reports, build Commitments to Insure, prepare closing documents and disbursements, communicate with customers, and issue Title Insurance policies – all from a single cloud-based platform.


 

At AccuTitle Software, our customers are at the heart of everything that we do.
We continuously strive to further our clients’ success by delivering the most innovative technology.
As we grow, we are looking for professionals who love finding new ways to make a difference
and if you would like to grow with us, let's talk!
AccuTitle Software offers competitive and comprehensive benefit plans including Medical,
Dental, Vision and Life Insurance.

Job Description
We are currently seeking a new addition to our Help Desk Support Team.
This is a tele-commute position and not location specific. We are looking for a motivated
self-starter who works well independently, has excellent communication and customer service skills
and is proficient in using Microsoft Office Suite, Outlook and the Internet.

Job Responsibilities
• Provide tier one phone and email support to our existing client base
• Assist in basic setup of new client accounts under the guidance of the Onboarding Manager
• Product Enhancement Testing
• Have familiarity with all training videos, manuals and help aids
• Work with Training and Onboarding department to analyze and resolve customer service issues
• Familiarity with basic title and escrow functions as needed to assist and understand customer needs
• Assisting on various other projects

Skills & Knowledge Required
• Title Insurance experience preferred
• Ability to foster, develop and maintain professional and collaborative working relationships
• Must be able to get along with others, i.e., peers, supervisors, outside customers, and vendors
• Must be personable, positive, and a professional representative of the Company
• Excellent verbal and written communication skills
• Must be a self-starter, who can work independently use team/others effectively when necessary
• Excellent interpersonal and customer service skills
• Ability to prioritize and handle multiple projects
• Strong attention to detail and organizational skills
• Proficient in Microsoft Office Suite, Outlook and the Internet
• Ability to juggle and prioritizes tasks, assisting on various projects at any given time
• Logical and technical mindset with the ability to analyze problems and identify root cause
• Interested in learning software solutions

Additional Information
• Competitive salary based on experience
• Tele-commute position, New Jersey, New York or Florida preferred
• Benefits package (Medical / Dental / Vision / Life Insurance)
• Paid vacation, paid sick, and paid company holidays
• Business hours are 8am - 5pm EST with some flexibility
• Enjoy a flexible, relaxed and collaborative work environment
 
 

We are currently seeking a new addition to our Help Desk Support Team. We are looking for a motivated
self-starter who works well independently, has excellent communication and customer service skills
and is technology proficient.

 

Tier one phone and email support
Title and Escrow experience preferred
Proficient in Microsoft Office Suite & Outlook
Medical, Dental, Vision and Life Insurance
Competitive salary based on experience

 




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